Cancellation and Refund Policy

1. Project Cancellation

Client-Initiated Cancellation: If you wish to cancel a project or service, you must provide written notice to Analytics Tower via email or official communication channels.

Advance Payment: Upon the initiation of any project, a non-refundable advance payment of ₹5000 (or the agreed-upon amount) is required. This payment covers the initial work involved in setting up the project and will not be refunded in the event of cancellation after work has commenced.

Mid-Project Cancellation: If the project is canceled after significant work has been completed, you will be billed for the work already performed, even if the full project is not complete. Any work done will be charged at an agreed-upon rate based on milestones or hours worked. The remaining balance, if any, will be refunded after deducting the cost of completed work.

2. Refunds

Non-Refundable Payments: Any advance payments made are generally non-refundable once the project work has begun.

If Refund approved: it will be credited to customer's account in 10-12 working days.

Partial Refunds: If the project is canceled mid-way through completion, a partial refund may be issued based on the progress of the project. This will be determined at the discretion of Analytics Tower.

Full Refunds: Full refunds will only be provided in cases where no significant work has commenced after payment, or if Analytics Tower is unable to deliver the agreed-upon services for reasons within its control.

No Refund on Completed Projects: Once a project is fully completed and delivered to the client, no refunds will be provided. Clients are encouraged to review work at key milestones to ensure satisfaction before final delivery.

3. Service-Specific Cancellation Policies

Ongoing Services: Ongoing services that are billed on a monthly or regular basis can be canceled with 7 days' written notice. Clients are responsible for any outstanding balances for work completed up to the cancellation date.

Prepaid Services: If you have pre-paid for services and wish to cancel before all services have been rendered, a pro-rata refund may be provided for the unused portion, less any applicable cancellation fees.

4. Refund Request Process

To request a refund, you must contact us at info@analyticstower.in with your project details and reason for the refund request.

Once we receive your request, we will review the project status and communicate with you to determine the appropriate refund, if applicable.

5. Disputes

In the event of a dispute regarding payments, cancellations, or refunds, both parties agree to attempt to resolve the issue through good-faith discussions before pursuing any further legal action. Analytics Tower will make every effort to ensure the client's satisfaction and to resolve any issues as amicably as possible.

6. Modifications

Analytics Tower reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be communicated through our website or official communication channels.

7. Contact Us

For any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

Analytics Tower
Email: info@analyticstower.in
Website: https://analyticstower.in